Refunds
An unused 7-day pass may be submitted for a refund within 7 days of purchase. Successful date-update rows count as use; failed, skipped and undo rows do not. Monthly plans can be cancelled for the next period; partial monthly refunds are not normally provided. Mandatory consumer rights remain unaffected.
Contact support@atesensoftware.com with the purchase reference and reason. Do not send Xero tokens or invoice data. Paddle, our merchant of record, processes approved refunds to the original payment method.


